退款政策

If you happen to have some minor issues with our products please contact us first at cs@mail.glowten.com to arrange the return process.

We would require the order #, your full name and email address to verify the product ordered.

We have a 30-day money back and return no question asked policy which starts upon receiving the product. If many days had passed after that, unfortunately we can not offer you a refund.

In some instances we could only offer you a partial refund if any item not in its original condition is damaged or missing parts for reasons beyond our control. And or if the item is returned more than 30 days after delivery, we reserve the right to offer partial refund.

The buyer is responsible for return shipping fee.